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Frequently Asked Questions

What is a Community Health Center?

Community Health Centers (CHC) offers primary and preventive healthcare that is affordable to families. They provide comprehensive primary healthcare services to everyone, regardless of the patient’s ability to pay for services.

CHCs use physicians and mid-level practitioners to provide a variety of services including diagnosis and treatment, laboratory, preventive health services, health education, well-child care, family planning, emergency treatment of minor injuries and illnesses, and care for acute and chronic conditions. Services vary from center to center depending on community needs and resources.

CHCs are located in federally designated medically underserved areas. The majority of the Board of Director volunteers are patients of a local MedLink Georgia center.

 

What if I have a medical emergency or need care after hours?

Should you need medical assistance after hours please call the MedLink Center closest to you. For medical emergencies please call 911 or go to the closest Emergency Room.

Is a Community Health Center a free clinic?

No, Community Health Centers are not free. Fees and charges are required to have funds to pay physicians and support staff, rent or mortgage payments, utilities, and to purchase supplies. Patients with insurance, Medicaid and Medicare are expected to provide accurate and up-to-date information at each visit, and make co-payments. A nominal fee is charged all patients to help cover the costs for care.

Who can be a patient at MedLink Georgia?

Anyone in the service area who needs medical care is welcome at a MedLink center. Patients with Medicare, TriCare, and Medicaid (including Peach Care for Kids, Amerigroup, PeachState, and WellCare) are welcome. Many of our patients have commercial insurance and we will file their insurance for them. Patients who have insurance and would otherwise qualify for fee discounts are eligible to submit an application and required documentation. Insurance will be filed and co-payments and deductibles will be subject to discount with the patient paying whichever is less. Patients with no insurance may apply for discounts for services provided at MedLink Georgia centers.

How can I qualify for Reduced Fees?

To make care affordable to people with lower incomes, we have a sliding fee schedule based on household income and size. To be eligible for this discount, a patient or responsible party must complete an application and provide required documentation. The process is confidential and does not take long when documentation is provided. No one is denied services due to an inability to pay. If you have difficulty making your co-payment, ask to speak with the Practice Manager. Please see tabs under "Patient Resources" that explain the sliding fee program in detail.

How can I find out if MedLink takes my insurance?

We accept a wide variety of insurances. You can call the center nearest to you to find out if we currently accept your coverage.

What services are provided?

MedLink Georgia provides a “medical home” for patients. A patient receives primary care, assistance with medications if needed, and health education and preventive care.

Is MedLink a walk-in clinic?

MedLink centers operate on an appointment system to be sure that time is scheduled so that all patients have the right amount of time for planned care. When you call for an appointment or schedule follow-up, the information gathered is used to have time available for your needs. Patients with acute illness may call and be scheduled into a “same-day” appointment. Patients who walk-in will be accommodated as the schedule permits.

How do I make an appointment?

Please call the MedLink Georgia office closest to you for an appointment. You should plan to arrive at least 15 minutes before your scheduled appointment. Please call for routine appointments with as much advance notice as possible. Although we will make same-day appointments for urgent care, it is always best to call ahead and let us know you are coming in.

What happens if I miss an appointment?

We ask that you make every effort to keep your appointment. When you schedule an appointment, our staff prepares your health records for your visit and reserves time for you to be seen by the provider. We ask that you call the clinic as soon as you know you will not be able to keep your appointment so we can reschedule your visit and free up your appointment time for another patient to be seen.

What happens if I am late for an appointment?

Please call to let us know you are going to be late for your appointment. Because many patients are scheduled in a day, the next patient will be seen by the provider. If you are late for your appointment, you will have to wait to be seen when the provider is caught up with those on the schedule.

What if I have a medical emergency or need care after hours?

Call 911 immediately if you are having a life-threatening emergency. Do not call your provider first. Do follow-up with your provider within 24 hours of your emergency or when your health allows. IIf you need to talk with a provider after hours, call the office. You will be given a number for the physician on call. They will be contacted to call you - usually within a half - hour. Be sure you have your medication list with you when you call so that your situation can be accurately assessed.

How should I handle prescription refills?

Be sure you discuss any difficulty you may have in getting your needed medications. It does not help you get well or remain under control if you do not take your medications as directed.

All refills should be requested during normal office hours. Please notify the office at least two days before your medication runs out. Normally, prescriptions are written to cover the period of time between appointments. In order to maintain the best health possible, follow-up appointments are necessary. Watch for the end of your refills and make your appointment before you run out of your medications.

Some medications cannot be called to a pharmacy. These must be written and given directly to the patient or responsible party. Please do not ask for controlled medications to be called in.

Does MedLink Georgia have a Pharmacy?

Each of the MedLink Georgia locations operates a 340B Pharmacy program in cooperation with Walgreens. The 340B Pharmacy program allows MedLink patient’s to receive medications at a reduced cost. Please ask your MedLink Provider for more information.

Providers will also attempt to assist with the cost of medications by using reduced price programs offered by many pharmacies. You can help by checking with your pharmacy to know what medications you take are available on the pharmacy’s program. Be sure you let the provider know so that prescriptions can be written correctly.

Patients who qualify for pharmacy manufacturer’s programs will be asked to complete an application to receive assistance. The medications are ordered and normally take 4 - 6 weeks to be processed and delivered to the center. When they arrive, you will be notified to come pick up the medications. MedLink Georgia cannot guarantee that all applications will be approved or the length of time a manufacturer takes to respond.

I’m worried about my privacy. Who will see my health information?

At MedLink Georgia’s offices, we are committed to treating and using your protected health information responsibly. The Notice of Privacy Policies describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.